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Other Important Information


How You Can Help


Be on time for your appointment and tell us if you need to cancel your appointment.  We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.  We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.  If a patient is violent or abusive, they will be warned to stop their behaviour.  If they persist, we may exercise our right to take action to have them removed, immediately if necessary, form our list of patients.


Comments or Complaints


Any comment and suggestion is welcome.  You may use our suggestions box in the waiting room.  If you wish to make a formal complaint, please inform the Practice Manager, either verbally or in writing.  We have a formal procedure of dealing with complaints should they arise.


Care Quality Commission (CQC)


Staithes Surgery is registered with CQC to provide healthcare services to its Practice Population.


CQC is the independent regulator of health and adult social care in England.


CQC ensures health and social care services provide people with safe, effective, compassionate, high quality care and encourages service improvements.

Clinical Commissioning Group

Hamleton Richmondshire and Whitby Clinical Commissioning Group

Civic Centre

Stone Cross


North Yorkshire



Email: HRWCCG.HRWCCGemquires@nhs.net


The Clinical Commissioning Group of Hambleton, Richmonshire & Whitby have appointed three members to the board from the Health Network Gropu of the area.  The Whitby representative is Doff Pollard.  If you have any comments or concerns (but not complaints) then contact Doff by email at whitby.hen@nhs.net





Confidentiality is of utmost importance to all of us at the practice.  Only doctors and authorised staff have access to your healthcare data.  If you wish to see information held about you please contact the Practice Manager.


Rights and Responsibilites of the Patients


These include access to a doctor or healthcare professional within 48 hours, if for any reason the Surgery is unable to offer an appointment and your require urgent medical attention you will be offered a telephone consultation. 


Infection Control and Practice Cleanliness


We endeavour to keep the surgery clean at all times.  If you have any concerns over cleanliness please feel free to discuss them with Helen Storr Practice Nurse Infection Control Lead, Debbie Harrison Practice Manager or any member of staff.


If you feel you have a condition which could be infectious, please mention this to the receptionist when booking your appointment.  Arrangements can then be made for you to use a side entrance and wait to be seen in a separate room.

Chaperone Policy


It is our policy to offer you a chaperone to be present during your examination.   You are also welcome to bring a friend or relative with you.


SHARE (Staithes & Hinderwell Accident & Resusitation Equipment)


This local fund provides medical equipment not normally supplied by the NHS.  We are very greatful to local people for their generous donations.




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