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Engage Consult


Engage consult allows us to manage non-emergency requests far more efficiently and this means we can respond more quickly to more of our patients.



How it works -


STEP 1        Click on this link to access Engage Consult



STEP 2        Choose whether to consult with a clinician about a medical problem, send a message about an admin issue, or get self-help advice.


STEP 3        If you choose to consult about a medical problem, answer a series of simple questions about your symptoms.  Your answers are helpful to the GP team - you can add your own comments too. Press send and you are done.



Engage Consult should not be used for medical emergencies such as severe chest pain, loss of consciousness or profuse bleeding.


In an emergency call 999 or go to A&E


After sending your request - A report containing your answers is sent securely to the practice.  This allows the clinician to choose the best course of action - we may phone with advice, refer to a colleague, prescribe or arrange to see you.  You will usually hear from the practice on the same day, however a cut off time is set on the system, if request is sent after this cut off time you will be informed that your message may not be seen untill the next working day.



Online consultations







Try the new NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our On-line services you can continue to use it.  You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp 









2. Patient Online


What is Patient Online?


With Patient Online, you can now view, book and cancel appointments at your local GP surgery from home, work or on the move - wherever you can connect to the internet.  What is more, because Patient Online is a 24 hour online service you can do this in your own time, day or night.


Plus Patient Online is not just for booking GP appointments, you can also:


  • Order repeat prescriptions

  • Book Appointments

  • View your medical record securely online

How do I register?


Call into Staithes Surgery to request a Patient Online Registration Pack.  The pack includes all the inforamtion you require to register for this service and a registration form. Please provide two  forms of identification when registering for Patient Online, if these are not available to you please see eiether the Practice or Office Manager. Once you return the completed registration form you will be given secure login details.


Is my information secure?


All information that is sent to your surgery via Patient Online is secure.  Your personal details are encrypted and protected using the highest standard internest security, so it cannot be intercepted.  Only your GP surgery are able to see this information.

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